SHIPPING & RETURNS

SHIPPING POLICY

How much does shipping cost and how long does it take?

All Lumé Organics products are handcrafted in small batches.

Please allow 1–3 business days for order processing prior to shipment.

We currently ship within the United States only.

Shipping Options:

Economy Shipping (4–10 business days): $4.99 flat rate
Standard Shipping (2–5 business days): $9.99 flat rate
Priority Mail (2–3 business days): $15.00 flat rate
Free Shipping on orders over $100

Estimated Delivery Time:

Delivery times shown above are estimates and may vary based on carrier delays, weather conditions, holidays,

or other circumstances beyond our control.

My package says delivered, but I haven’t received it.

First, check with neighbors, your building manager, or the front desk — the package may have been safely set aside.

Occasionally, carriers mark a package as “delivered” slightly ahead of actual delivery.

If your package hasn’t arrived within 1 business day, please contact us at:

lumeorganics@gmail.com

We’ll be happy to assist.

RETURN & EXCHANGE POLICY

We want you to love your Lumé Organics experience.

If for any reason you’re not fully satisfied with your order, we’re here to help — with care and fairness.

Return Eligibility

• Damaged or incorrect items must be reported within 48 hours of delivery

• Returns are accepted within 20 days of delivery

• Products must be unopened, unused, and in their original packaging

• For hygiene reasons, opened or used items cannot be returned

• Sale items and promotional products are final sale and cannot be returned

Return Conditions

Return shipping costs are the customer’s responsibility
We do not provide prepaid return labels
We are not responsible for lost or damaged return shipments
We strongly recommend using a trackable shipping method

How to Request a Return

Email us at lumeorganics@gmail.com with:

• Your order number

• A brief reason for the return

• A photo if the product arrived damaged

Once approved, we will provide return instructions.

After we receive and inspect the returned item, a refund will be issued to your original payment method.

Please allow 5–7 business days for the refund to appear in your account.

Return Address

Lumé Organics
c/o Fifth Avenue Nails & Spa
209 West Main Street
Avon, CT 06001

Exchanges

We do not currently offer direct exchanges.

If you need a different item, please return your order (if eligible) and place a new order separately.

Friendly Reminder

As a small-batch handcrafted brand, each item is made with care and intention.

We appreciate your understanding that we cannot restock opened products for health and safety reasons.

Lumé Organics reserves the right to refuse returns that do not meet the conditions outlined above.